« December 2012 | Main | February 2013 »
On January 23, 2013 between 9:20-9:45 a.m., some users experienced intermittent issues/interruptions with ISRS services. We apologize for not posting an announcement at the time that the incident occurred and for any inconvenience this may have caused. Thank you for your patience as we continue to investigate this issue to determine it’s root cause and once again, we apologize for the delay in posting an announcement.
All Enterprise Systems are online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
On Sunday, January 27, StarID self-service will be unavailable from 5:00 a.m. to approximately 10:00 a.m for emergency hardware maintenance. During this time, you will be unable to change your StarID password or activate a StarID. Updates to campus systems from the StarID system will also not be functioning during this maintenance.
Not affected: Services that depend on StarID for login, such as D2L and ISRS web applications will not be affected by this downtime: you may still log into these applications.
The D2L QA environment will be unavailable from 7:00 AM to 9:00 AM on Thursday, January 24 for a file server resnap. This will make the files in QA consistent with the D2L Production files as of the time of the resnap. The resnap only affects files, and does not overwrite QA data such as quiz submissions and gradebook scores.
D2L will be unavailable on Sunday January 20th from 5:00 AM – 9:00 AM to perform database maintenance on the D2L system. This is part of the routine preparation for the increased use of D2L the first weeks of the semester. Performing this maintenance immediately before and after the semester start week ensures optimal D2L performance for users in the busy first days of the semester.
Reminders will be sent when we are closer to the actual dates, but we are providing this advance notice to help D2L users plan around these maintenance windows.
Please announce the downtimes to your users.
All Enterprise Systems are online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
We are pleased to announce that all MnSCU applications and services are up and running normally after the enterprise shutdown. If you experience any issues/problems, please submit a ticket using the MnSCU help desk web page https://itsmnscu.custhelp.com/.
Again, sorry for any inconvenience the delay in the startup schedule might have caused. Thank you.
Some system-wide applications, including the ISRS, the data warehouse and DARS/u.achieve, will be unavailable from approximately 6:00 AM on Saturday, January 5 until approximately 3:00 PM on Sunday, January 6. Affected services are expected to be restored by 3:00 PM on Sunday, January 6. Campus-hosted applications that rely on ISRS authentication services are affected when ISRS is down.
Applications affected are: ISRS, eServices, DARS/u.achieve, u.select, Event Management Systems (EMS Campus), Virtual EMS, FundWare, ISEEK, Data Warehouse, Accountability, Performance and Planning (APPS) dashboard, www.mnscu.edu, Program Navigator, Resource25 (R25), Course Search, Hyperion/Brio, and campus CAP server-dependent applications.
Applications and systems not affected are: http://status.mnscu.edu, Lyris listservs (email lists ending @lists.mnscu.edu), Enterprise Access Management (EAM; except for Activate StarID, Forgot StarID and Forgot Password), eFolio, GPS Life Plan, PALS (ALEPH), RNT, ImageNow, WENS, SWIFT, the Wide Area Network, Desire2Learn* (D2L) and campus-hosted applications that do not rely on ISRS authentication services.
This service interruption is the result of the University of Minnesota's Office of Information Technology (OIT) shutting down its main data center to perform necessary maintenance, testing, and repairs of facility infrastructure. We appreciate your understanding when this type of downtime affects access to our systems.
*In anticipation of the January 5 downtime, D2L was migrated to our secondary data center on December 23 and will be hosted from that data center until the morning of January 27.
Please report any issues to the MNSCU Help Desk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728) select option #1.
Update: 4:10 PM Sun Jan 6. The hardware failure problem experienced during startup has a workaround in place that provides full functionality with limited redundancy. Hardware parts will be sent to the MnSCU technical team and the problem will be resolved during the next maintenance window. We have resumed testing of the applications and services and will send out another update at 6:00 PM today.
We apologize for the inconvenience this might have caused.
Students with questions/concerns regarding registration and other eServices issues should contact their campus registrar. Please report any issues to the MNSCU Help Desk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728) select option #1.
Update: 2:35 PM Sun Jan 6. We are experiencing technical issues related to hardware failure during the MnSCU Enterprise Systems startup. The technical team is working with HP and other stakeholders to isolate the problems and resolve them as soon as possible. This hardware problem has significantly impacted our planned schedule of restarting the applications and services. The exact time of completion is unknown at this time. Our next up date will be at 4:00 PM.
Update: 11:50 AM Sun Jan 6. The MnSCU Enterprise startup is on schedule!
The shutdown procedures of all applications and services of MnSCU enterprise systems affected by the regularly scheduled annual data center maintenance by the University of Minnesota are complete. The shutdown team will be coming back tomorrow morning Sunday the 6th of January to restart the applications and services that are affected. We will continue to update the status web page here http://status.mnscu.edu for the shutdown on a regular basis, please refer to the status page for any new updates during and after the shutdown.
Students with questions/concerns regarding registration and other eServices issues should contact their campus registrar.
Please report any issues to the MNSCU Help Desk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728) select option #1.
D2L will be unavailable on Sunday, January 6 from 5:00 AM – 9:00 AM, and Sunday, January 20th from 5:00 AM – 9:00 AM to perform database maintenance on the D2L system. This is part of the routine preparation for the increased use of D2L the first weeks of the semester. Performing this maintenance immediately before and after the semester start week ensures optimal D2L performance for users in the busy first days of the semester.
Reminders will be sent when we are closer to the actual dates, but we are providing this advance notice to help D2L users plan around these maintenance windows.
Please announce the downtimes to your users.
