The MnSCU Help Desk, supporting ISRS/eServices/StarID and D2L, will be available as regularly-scheduled, except for the following:
Sunday, 5/26/13 7:30 AM - 8:00 PM (closing early)
Monday, 5/27/13 Closed
Search for answers on the respective help desk page or submit a ticket on the Ask a Question tab.
ISRS/eServices/StarID https://itsmnscu.custhelp.com
D2L is currently available and running normally.
Please report any D2L issues to the MnSCU D2L Helpdesk at https://d2l.custhelp.com
D2L will be unavailable on Sunday, May 12, 2013 from 5:00 AM – 9:00 AM to perform database maintenance on the D2L system. This is part of the routine preparation for the increased use of D2L during the final weeks of the semester. Performing this maintenance ensures optimal D2L performance for users in the busy period at the end of the semester.
D2L will be unavailable on Sunday, May 5, 2013 from 5:00 AM – 9:00 AM to perform database maintenance on the D2L system. This is part of the routine preparation for the increased use of D2L during the final weeks of the semester. Performing this maintenance ensures optimal D2L performance for users in the busy period at the end of the semester.
All Enterprise Systems are online and operational.
Please report any issues to the MNSCU Helpdesk at https://itsmnscu.custhelp.com or 877-GO MNSCU (877-466-6728).
The D2L QA environment will be unavailable April 2-4, 2013 for the upgrade to version 10.1.
D2L QA status will be posted at http://status.mnscu.edu/desire2learn/
Update: 10.1 Upgrade in QA completed April 2, 2013.
The D2L QA environment will be unavailable Monday, April 1, 2013, from 10:00 AM-12:00 PM for a file resnap.
D2L QA status will be posted at http://status.mnscu.edu/desire2learn/
The D2L QA environment will be unavailable Tuesday-Wednesday, March 5-6, 2013, for a full refresh.
Any work that has been performed in QA since the last refresh will be overwritten by the course data and files that currently exist in D2L Production. Please let your faculty know about the refresh. (If any course materials have been created in QA, and users would like to retain them, the items can be exported from QA and imported to Production, to the extent of the D2L tools and items that are exportable.)
D2L QA status will be posted at http://status.mnscu.edu/desire2learn/
D2L will be unavailable on Sunday, February 10, 2013 from 5:00 AM – 9:00 AM to perform failback of the system. If the work is completed in less than four hours, D2L will be available to users before 9:00 AM.
D2L system status will be posted at http://status.mnscu.edu/desire2learn/
Please announce this downtime to your users.
Update: D2L production was up and available to users by 7:35 AM.
If you see this status page instead of your D2L login page, restart your computer and follow the steps in the FAQ at https://d2l.custhelp.com/app/answers/detail/a_id/1210
